Privacy Policy

Effective Date: 9/1/2025
Last Updated: 9/1/2025

1. Information We Collect

Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, mailing address

  • Order Information: Food preferences, dietary restrictions, order history

  • Payment Information: Credit card details, billing address (processed securely through third-party payment processors)

  • Location Data: Delivery addresses, pickup preferences

  • Communication Preferences: SMS/text message consent, email preferences

  • Technical Information: IP address, browser type, device information when you visit our website

How We Collect Information

  • When you place orders online, by phone, or in-person

  • When you sign up for our SMS/text messaging program

  • When you create an account on our website or app

  • When you participate in promotions or surveys

  • When you visit our website (through cookies and similar technologies)

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To fulfill your food orders and provide customer service

  • SMS/Text Messaging: To send you promotional offers, order updates, and restaurant notifications (only with your consent)

  • Communication: To respond to your inquiries and provide customer support

  • Marketing: To send promotional emails and offers (with your consent)

  • Business Operations: To improve our services, analyze trends, and manage our business

  • Legal Compliance: To comply with applicable laws and regulations

3. SMS/Text Messaging Program

Consent and Opt-In

  • By providing your mobile phone number and opting into our SMS program, you consent to receive text messages from [Restaurant Name]

  • Message frequency varies based on your preferences and promotions

  • Standard message and data rates may apply

  • You can opt-out at any time by texting STOP to any message

SMS Consent Sharing

SMS consent is not shared with third parties or affiliates. We do not sell, rent, or share your SMS consent or mobile phone number with any third-party marketing companies.

Opt-Out Instructions

  • Text STOP to [Your SMS Number] to unsubscribe from SMS messages

  • Text HELP to [Your SMS Number] for assistance

  • Contact us at [Phone Number] or [Email] for additional support

4. Information Sharing

We may share your personal information in the following circumstances:

Service Providers

  • Payment processors (to process transactions securely)

  • Delivery partners (to fulfill delivery orders)

  • Technology providers (to maintain our website and systems)

  • Marketing platforms (to send emails and manage customer communications)

Business Transfers

  • In connection with a merger, acquisition, or sale of our business

Legal Requirements

  • When required by law or to respond to legal process

  • To protect our rights, property, or safety, or that of others

With Your Consent

  • Any other sharing will be done only with your explicit consent

Important: We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement reasonable security measures to protect your personal information, including:

  • Secure servers and encrypted data transmission

  • Regular security audits and updates

  • Limited access to personal information on a need-to-know basis

  • PCI DSS compliance for payment card data

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

  • Maintain business records

SMS consent records are maintained for the duration of your participation in our program and for a reasonable period thereafter as required by law.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we have about you

  • Correct inaccurate information

  • Delete your personal information (subject to legal requirements)

  • Opt-out of marketing communications

  • Withdraw consent for SMS messaging

To exercise these rights, contact us using the information provided below.

8. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Analyze website usage

  • Provide personalized content

  • Improve our services

You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

11. Changes to This Policy

We may update this privacy policy from time to time. When we make changes, we will:

  • Update the "Last Updated" date

  • Notify you via email or SMS if you have opted in to communications

  • Post the updated policy on our website

Continued use of our services after changes constitutes acceptance of the updated policy.

12. State-Specific Rights

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to:

  • Know what personal information is collected and how it's used

  • Request deletion of personal information

  • Opt-out of the sale of personal information (we do not sell personal information)

Other State Laws

Residents of other states may have additional rights under applicable state privacy laws.