SMS Terms & Conditions
Effective Date: 9/1/2025
Last Updated: 9/1/2025
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Soup Leaf Hot Pot. This includes SMS messages for promotional offers, order updates, account notifications, and customer service communications. Message frequency varies. Message and data rates may apply. See privacy policy at soupleafhotpot.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.
1. Program Description
Soup Leaf Hot Pot SMS Program provides customers with convenient text message communications to enhance your dining experience.
Program Name
Soup Leaf Hot Pot SMS Alerts
2. Types of Messages
By subscribing to our SMS program, you may receive the following types of messages:
Promotional Messages
Special offers and discounts
New menu item announcements
Seasonal promotions
Limited-time deals
Event notifications
Order-Related Messages
Order confirmations
Order status updates (preparation, ready for pickup, out for delivery)
Pickup/delivery notifications
Order modifications or delays
Account & Service Messages
Account verification codes
Password reset links
Reservation confirmations and reminders
Loyalty program updates
Customer service responses
Operational Messages
Restaurant hours changes
Location closures or delays
Health and safety updates
Service announcements
3. Consent and Opt-In
How to Subscribe
Online forms on soupleafhotpot.com
In-store signup
Phone orders
Mobile app registration
Consent Requirements
By providing your mobile phone number and subscribing to our SMS program, you:
Consent to receive the message types listed above
Confirm you are the primary user of the mobile number provided
Agree to these Terms & Conditions
Understand that consent is not required to make a purchase
4. Message Frequency and Charges
Frequency
Message frequency may vary based on:
Your interaction with our services
Promotional calendar
Order activity
Account activity
Typical frequency: Up to 100 messages per week
Rates and Charges
Message and data rates may apply according to your mobile carrier plan
Soup Leaf Hot Pot does not charge for SMS messages
Standard carrier charges apply based on your mobile plan
Contact your mobile carrier for rate information
Supported Carriers
Our SMS program is supported by major U.S. carriers. For a complete list of supported carriers, text HELP to [Your SMS Number - Please Insert].
5. Opt-Out Instructions
How to Unsubscribe
To opt out at any time, text STOP to [Your SMS Number - Please Insert]
What Happens When You Opt Out
You will receive a confirmation message
You will stop receiving promotional SMS messages
You may still receive transactional messages related to active orders
You can re-subscribe at any time through our website or in-store
Alternative Opt-Out Methods
Email us at [Your Email - Please Insert]
Call us at [Your Phone Number - Please Insert]
Visit us in-store
Update preferences on soupleafhotpot.com
6. Help and Support
Getting Assistance
For assistance, text HELP to [Your SMS Number - Please Insert] or visit our website at soupleafhotpot.com
Help Response
When you text HELP, you'll receive information about:
How to opt out
Message frequency
Customer service contact information
Supported carriers
Additional Support
Website: soupleafhotpot.com
Phone: (512) 373-3378
Email: team@soupleafhotpot.com
Address: 6929 Airport Blvd, Austin TX 78752
7. Terms and Conditions
Program Changes
Soup Leaf Hot Pot reserves the right to:
Modify or terminate the SMS program at any time
Change message frequency or content
Update these terms with notice
Technical Requirements
Compatible mobile device capable of receiving SMS
Valid mobile phone number
Service with a participating wireless carrier
Service Limitations
Messages are delivered on a best-effort basis
Delivery is subject to carrier network availability
Some messages may be delayed or undelivered
We are not responsible for carrier-related issues
8. Privacy and Data Protection
Information Collection
By participating in our SMS program, we may collect:
Mobile phone number
Name (if provided)
Order history and preferences
Message interaction data
Data Usage
Your information is used to:
Deliver SMS messages
Improve our services
Provide customer support
Process orders and reservations
Data Protection
For complete privacy information, visit our Privacy Policy at soupleafhotpot.com/privacy-policy
9. Prohibited Uses
You agree not to:
Use the SMS program for spam or unauthorized communications
Share your login credentials with others
Attempt to disrupt or interfere with the service
Use the service for any unlawful purpose
10. Liability and Disclaimers
Service Availability
SMS service is provided "as is"
We do not guarantee continuous or error-free service
Service may be interrupted for maintenance or technical issues
Limitation of Liability
Soup Leaf Hot Pot is not responsible for:
Delayed or undelivered messages
Carrier charges or fees
Technical issues beyond our control
Any indirect or consequential damages
11. Legal Information
Governing Law
These terms are governed by the laws of Texas
Dispute Resolution
Any disputes will be resolved through binding arbitration in Austin, TX
Severability
If any provision is found invalid, the remaining terms continue in effect
12. Contact Information
Soup Leaf Hot Pot
Phone: (512) 373-3378
Email: team@soupleafhotpot.com
Address: 6929 Airport Blvd, Austin TX 78752
Website: soupleafhotpot.com
13. Related Policies
Privacy Policy: soupleafhotpot.com/privacy-policy
Terms of Service: soupleafhotpot.com/terms-of-service
Refund Policy: soupleafhotpot.com/refund-policy
By continuing to receive our SMS messages, you agree to these Terms & Conditions.